Right of Withdrawal
Consumers (any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity, § 13 BGB) are entitled to a statutory right of withdrawal in accordance with the following withdrawal policy.
Cancellation Policy
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must inform us, nacani GmbH, Elkofener Weg 10, 85567 Grafing near Munich / Schammach district, Phone: +49 171 5794465, Email: hi@nacani.de, by means of a clear statement (e.g., a letter sent by mail, fax, or email) regarding your decision to withdraw from this contract. You may use the attached withdrawal form for this purpose, though this is not required. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Exclusion of the Right of Withdrawal
Packages that have already been opened cannot be returned unless there is a clear product defect. The right of withdrawal does not apply to contracts for the delivery of goods that are likely to spoil quickly or whose expiration date would be quickly exceeded. The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Consequences of the revocation
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notice of your cancellation of this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; some payment providers may charge small fees for the refund. These fees are borne by the sender. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their condition, properties, and functionality.
Cancellation Form
If you wish to cancel the contract, please fill out this form and return it.
To
nacani GmbH
Elkofener Weg 10
85567 Grafing/Schammach
Germany
Phone: +49 (0)1715794465
Email: hi@nacani.de
I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for paper notifications)
_________________________
Date
(*) Delete as appropriate
Alternatively, you can also use our cancellation form:
